Philippine outsourcing boom offers alternative for overseas labor

From Fifth Quadrant 30 November 2011

The Philippinescustomer service outsourcing boom is slowing the exodus of workers heading overseas by providing well-paid jobs for graduates at home.

Nine million, or some 10% of all Filipinos live overseas, performing low-skilled jobs such as maids and sailors, but also working as nurses, engineers and IT specialists. They were responsible for sending more than US$18 billion back to the Philippines last year, equivalent to 10% of the country’s GDP.

The outsourcing workforce grew about 10% this year to 600,000, and is expected to expand to 900,000 employees by 2016, according to the Business Processing Association of the Philippines. While most jobs are in the contact centre industry, the industry is also increasingly attracting work for higher-paying skills such as data warehousing, accounting and medical transcription, as well as creative work ranging from webpage design to animation and video games.


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